At LEEVAH, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 7-day easy return and exchange policy for eligible orders.
7-Day Return & Exchange
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the item must:
-
Be unused, unworn, and in its original condition.
-
Include all original packaging, tags, and accessories.
-
Not show any signs of wear, damage, or alteration.
Mandatory Unboxing Video
To process any return, exchange, or damaged/incorrect product claim, an uninterrupted unboxing video is mandatory.
The video must:
-
Start before the package is opened.
-
Clearly show the sealed package and shipping label.
-
Capture the complete unboxing process without any cuts or edits.
-
Clearly show the product and its condition.
Claims submitted without a valid unboxing video may not be approved.
Defective, Damaged, or Incorrect Products
If you receive a product that is:
-
Damaged during transit,
-
Defective,
-
Incorrect, or
-
Missing any item,
please contact us within 48 hours of delivery with:
-
Your order number.
-
Clear photos of the product.
-
The mandatory unboxing video.
Once verified, we will arrange a replacement or refund at no additional cost.
Refund Process
Once your returned product is received and passes our quality inspection, your refund will be initiated.
Refunds are processed to the original payment method within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved payment method after verification.
Exchange Process
Once your exchange request is approved and the original product passes inspection, we will dispatch the replacement product as soon as possible, subject to stock availability.
Need Help?
If you need assistance with a return or exchange request, please contact our customer support team through our Contact Us page. We're always happy to help and will do our best to resolve your concern quickly.